booking conditions
General (Booking) Terms and Conditions for RETREAT
1. General
1.1 These general terms and conditions apply to all appointments, treatments, and transactions between RETREAT (hereinafter: "the Salon") and the client (hereinafter: "the Client").
1.2 Deviations from these terms are only valid if and insofar as they have been agreed upon in writing between the Salon and the Client.
1.3 By making an appointment or accepting the Salon's offer, the Client agrees to these general terms and conditions.
2. Reservation conditions and arrival
2.1 Please arrive at RETREAT fifteen minutes before your treatment to complete the required health form, after which you will be escorted to your suite.
2.2 Out of respect for other guests' reservations, treatments cannot be extended due to late arrival. The treatment time will be shortened or adjusted accordingly without refund.
2.3 You can cancel treatments free of charge up to 24 hours before the appointment. Cancellations received by RETREAT within 24 hours before the start of the treatment, as well as ‘no shows’, will be charged in full.
3. Clothing and privacy
3.1 At RETREAT, bathrobes and slippers are available for the Client.
3.2 For body treatments, yoga outfits or disposable underwear are available upon request.
3.3 If you wish to receive a massage without underwear, our therapists will always ensure your privacy through discrete towel draping techniques.
4. Health and disclosures
4.1 Please inform our therapist in advance of any injuries, physical complaints, or allergies that may adversely affect the treatment.
4.2 Inform the therapist immediately during the treatment if you feel uncomfortable or have concerns. Your well-being is our highest priority.
5. Your belongings and security
5.1 RETREAT uses camera surveillance in the boutique to promote safety and prevent crime.
5.2 You have complete privacy in the salon areas.
5.3 RETREAT accepts no liability for lost, stolen, or damaged property.
6. Payment and deposit
6.1 Treatments can be paid with a RETREAT gift voucher, cash, debit card, or credit card (American Express, Visa, and Mastercard).
6.2 RETREAT may request a 50% deposit for bookings. If you cancel in time, the deposit will be refunded within 3 working days.
6.3 In case of late payment, the Salon is entitled to charge statutory interest and collection costs.
7. Age restrictions
7.1 Our spa and facilities are unfortunately not accessible to children under 16 years of age.
8. Salon's best efforts obligation
8.1 The Salon carries out treatments to the best of its knowledge and ability, in accordance with the requirements of good craftsmanship and the current state of scientific knowledge.
8.2 The Client is obliged to provide the Salon in good time with all data that may reasonably be relevant for the proper execution of the treatment.
8.3 The Salon is not liable for damage caused by the Client providing incorrect or incomplete information.
9. Liability
9.1 The Salon is not liable for damage of any kind caused by the Client relying on incorrect or incomplete information provided by the Salon regarding physical conditions, medication use, or other relevant circumstances.
9.2 The Salon is not liable for damage arising from not following advice or instructions during the treatment.
9.3 The Salon is not liable for loss, theft, or damage to personal property that the Client has brought to the salon.
10. Complaints
10.1 Complaints about treatments must be reported in writing within two weeks of discovery.
10.2 The Salon will handle the complaint within 5 working days and inform the Client about the resolution.
10.3 If a complaint is found to be justified, the Salon will re-perform the treatment as agreed, unless this has demonstrably become pointless.
10.4 If the Salon and the Client do not reach an agreement, the dispute can be submitted to a mediator or the competent court.
11. Code of conduct
11.1 The Client must behave in the salon according to generally accepted norms and values.
11.2 In the event of repeated or serious misconduct, the Salon may deny the Client access to the salon without stating reasons.
11.3 The Salon reserves the right to refuse a treatment if this conflicts with professional standards or the law.
12. Applicable law and disputes
12.1 Dutch law applies to all agreements between the Salon and the Client.
12.2 Disputes arising from or related to the agreement will be exclusively submitted to the competent court in the district where the Salon is located.
12.3 If any provision of these general terms and conditions proves to be void or voidable, the remaining provisions will remain fully in force.
Drawn up in Rotterdam, June 2025